Nga See Limited ships women clothing orders to the addresses customers provide at checkout on knitswnqgt.com. Orders are processed after payment authorization is complete. Customers must verify the shipping address before confirming payment, because Nga See Limited dispatches every order to the exact address recorded in the order confirmation.
Processing begins on business days. Orders placed on weekends or on public holidays enter the processing queue on the next business day. Customers receive a confirmation message at the email address linked to their account once the order is accepted. A second message containing tracking information follows once the parcel leaves the warehouse.
Delivery timelines depend on the destination, the carrier, and the customs procedures applied by the destination country. Nga See Limited does not guarantee delivery on a fixed date. Customers must monitor the tracking link and contact the carrier directly when the tracking status shows no movement.
Import duties, taxes, and customs clearance charges are the responsibility of the customer. Nga See Limited does not control customs processing and does not refund charges imposed by government authorities.
Customers may request a return within 14 days of receiving the order. This 14-day window is strict. The customer does not need to state a reason. Requests submitted after the 14-day window closes are refused.
Items must be unused, unwashed, unworn, and in the original packaging with all original tags attached. Items must be free of perfume, deodorant, makeup, and stains. Nga See Limited inspects every returned item. Items that fail inspection are returned to the customer at the customer's expense.
Refunds are issued to the original payment method. Customers receive the refund at least 14 days after Nga See Limited approves the return. The refund period starts when the returned parcel arrives at the return address and passes inspection. Bank processing adds additional time that Nga See Limited does not control.
PayPal refunds take at least 14 days to reach the customer's PayPal balance. Local laws in some regions require up to 30 days for PayPal refunds. Where those laws apply, the refund is completed within 30 days. Customers must review their PayPal account activity before contacting Nga See Limited about a delay.
The buyer completely bears the return shipping costs. Nga See Limited does not reimburse shipping fees, customs duties, or handling charges paid by the customer. Shipping charges from the original order are not refunded. Customers must use a trackable shipping service and must purchase insurance for the full value of the returned items. Nga See Limited is not responsible for parcels lost or damaged in transit during the return.
Claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. The customer must include photographs of the item, photographs of the packaging, and the order number in the claim. Claims submitted after the 7-day period are refused. Approved damaged-item claims are resolved through a replacement or a refund at the discretion of Nga See Limited.
Customers complete the following steps in order:
Step 1: Send a return request to [email protected] within the 14-day return window. Include the order number and the customer name.
Step 2: Wait for written approval from Nga See Limited. A return authorization confirms that the item qualifies under this policy.
Step 3: Pack the item in the original packaging with all original tags attached.
Step 4: Write the return authorization number on the outside of the parcel.
Step 5: Ship the parcel using a trackable service and pay the return shipping costs.
Step 6: Send the tracking number to [email protected].
Step 7: Wait for inspection and refund confirmation. Nga See Limited sends confirmation to the customer's email address.
The recipient must be Nga See Limited, the contact phone is +852 9388 0043, and the specific return address is Fanling Centre, 33 San Wan Road, Fanling. Parcels sent to any other address are refused and returned to the sender at the sender's expense.
Customers may cancel an order before Nga See Limited dispatches it. Send the cancellation request to [email protected]. Cancellation is confirmed in writing. Orders already dispatched cannot be cancelled and must follow the return process described in this document.
Questions about shipping, returns, or refunds go to [email protected] or +852 9388 0043. Written correspondence goes to Fanling Centre, 33 San Wan Road, Fanling. This Shipping and Returns document applies to every order placed on knitswnqgt.com.
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